Privacy Policy

Last updated: 1 January 2025

Introduction

Stuw attaches great importance to the protection of your personal data. In this privacy policy, we explain which data we collect, why we do so and how we handle it. This policy applies to all of Stuw’s services and to its website.

Data controller: Stuw is a collaboration between two sole proprietorships: Quinten Decleyn (company number BE 0629.713.508) and Arnaud De Burchgraeve (company number BE 1023.585.867). Email: hello@stuw.agency

What data do we collect?

Data you provide yourself

Surname and first name
Email address
Telephone number
Company name and job title
Any other data you enter via contact forms

Data collected automatically

IP address (anonymised)
Browser type and version
Operating system
Pages visited and time of visit
Referring website

Why do we process your data?

We process your personal data for the following purposes:

Performance of a contract: to deliver our services and to draw up invoices.
Legitimate interest: to improve our website and keep statistics.
Consent: to send you newsletters or commercial messages, only if you have given your consent to this.
Legal obligation: to comply with our accounting and tax obligations.

Retention period

We do not keep your personal data for longer than is necessary for the purpose for which it was collected:

Client data: for the duration of the collaboration and up to 7 years thereafter (statutory retention obligation).
Contact form: no longer than 12 months after the last contact.
Newsletter: until you unsubscribe.
Analytics data: no longer than 26 months.

Sharing with third parties

We only share your data with third parties when this is necessary for the provision of our services:

Hosting: Laravel VPS (servers in the EU)
Email: Google Workspace
Analytics: Google Analytics (anonymised, no data transfer outside the EU)
Company identification: Leadinfo (identifies business website visitors on the basis of their IP address, for B2B purposes)

We never sell your data to third parties.

Your rights

Under the General Data Protection Regulation (GDPR), you have the following rights:

Right of access: you may request which data we hold about you.
Right to rectification: you may have inaccurate data corrected.
Right to erasure: you may ask us to erase your data.
Right to restriction: you may ask us to restrict the processing.
Right to data portability: you may request your data in a structured format.
Right to object: you may object to the processing of your data.
Right to withdraw consent: you may withdraw any consent you have given at any time.

To exercise your rights, please contact us at hello@stuw.agency. We will respond to your request within 30 days.

Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or theft. These include SSL encryption, secured servers and restricted access rights.

Complaints

If you believe that we are not handling your personal data with due care, you may lodge a complaint with the Data Protection Authority:

Data Protection Authority (DPA) Rue de la Presse 35, 1000 Brussels, www.dataprotectionauthority.be, contact@apd-gba.be

Changes

This privacy policy may be amended from time to time. The most recent version is always available on this page.